For All Orders:
- We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied with your purchase from EcoVac, you may return your item(s) within 30 days of receipt for an exchange or refund of the purchase price (less shipping & handling charges or processing fees). 90% of the item must be returned and no more than one sleeve of each bag size can be opened. Prior to return, it is necessary to obtain a Return Authorization Code from EcoVac.
- If the product arrives at its destination damaged or damaged in transit, EcoVac will bear the cost of return and, at your choice, will resend the order at no additional cost or will refund the full amount of the order.
- The day the returned order is received by EcoVac will be the date used to calculate the return period.
- You are responsible for the cost of return shipping as well as the risk of loss or damage to the product prior to the receipt of the product by EcoVac except as in #2 above.